Reservation info

In case you have been asked for a credit card to guarantee your reservation the data management and security is entrusted to Stripe a leading European company in electronic payments; Under no circumstances will restaurant staff have access to it.

In case your reservation is guaranteed by credit card is possible Cancel it free of charge up to 12 hours before the agreed arrival time.

For cancellations with less than 12 hours' notice, in the event that we couldn't reassign your table, we reserve the right to charge a 50€ penalty for each booked seat and then cancelled.

Exclusive Experiences and Special Events have specific booking and cancellation conditions which you will find when booking in the cancellation conditions section.

In case the reservation is guaranteed by credit card, the changes that reduce the number of place settings or provide for a change of date are only possible Up to 12 hours before the time of confirmed arrival; beyond this deadline, in the event that we are unable to reallocate the remaining vacancies, we reserve the right to apply a 50€ penalty For each blanket cancelled.

Compatible with our availability it will be possible to add more place settings even on short notice.

In the event of a no-show (No Show), a charge is made for a 50€ penalty for each reserved cover charge.

In order to ensure accurate and timely service, we welcome a limited number of guests per reservation time.

The allocation of tables primarily follows the service needs, then the reservation order and finally, when possible, your possible requests.

Depending on the menu or route chosen, the duration of the experience usually varies About one and a half to two and a half hours.

Booking at 7:00 p.m. and 7:15 p.m. on Saturday and to the 12:00 and 12:15 p.m. to Sunday you will be assigned a table that provides a second service and a maximum occupancy time (2 hours); in these time slots the tasting routes are not available.

With the reservation and arrival at the table, we consider the guest to have acknowledged of our offer and have consciously chosen to live the experience we propose.

In case, once settled in, guests decide, for whatever reason, to vacate the table without placing an order, a contribution of 25 € per person; this amount does not represent a penalty, but a fair reimbursement that goes to cover in small part the costs incurred in hosting but especially goes to compensate for the disservice resulting from the inability (working almost exclusively by reservation) to make again available the table in a timely manner.

We adopt this policy to disincentivize uninformed choices causing a unjust damage At our restaurant.

Reservations on the terrace are not guaranteed in case of adverse weather conditions or that our staff, for whatever reason, deems ineligible for service outside. We will try to reassigning tables in the indoor hall, but should this prove impossible due to the maximum number of guests being reached, the reservation may be cancelled even on short notice.

Punctuality is an indispensable element that enables us to offer our guests attentive, prompt and professional service.

All reservations are Valid up to 20 min after the agreed arrival timeatOr, in any case no later than 2:10 p.m. at lunch and 9:40 p.m. at dinner

For delays of more than 20 minutes, if no notice is given, table availability is not guaranteed.

To use a Gift Card, you must make an online reservation by following the specific directions.

You can use our Gift Cards Tuesday through Friday for dinner and Saturday for lunch (excluding holidays and pre-holidays).

On Saturday evenings, Sunday lunchtimes, and generally on holidays and pre-holidays we only accept Gift Cards from Regia Rosetta guests.

We accept a limited number of Gift Card reservations for each service.

Intolerances, allergies, or specific dietary regimens should be reported using theappropriate section on the reservation form or by sending an e-mail to prenotazioni@lachiusina.it.

We do not guarantee that we can meet your needs in case of failure or delay in reporting Of the same.

Cakes ( minimum for 6 persons) will be prepared by our kitchen only upon request with a minimum of 7 days notice and consistent with service and kitchen needs.

The price will be agreed upon based on your requests.

Under no circumstances is it possible Bringing externally sourced cakes to the restaurant self-produced.

The small size and type of offerings make La Chiusina a restaurant recommended especially for an adult clientele and unsuitable for housing children and infants.

Should you nevertheless decide to bring your children with you, we inform you that we cannot accommodate strollers in the hall and we do not have high chairs.

The presence of children under the age of 12 should be reported when making a reservation in the appropriate field and considered in the total count of diners .

Dogs are allowed only if they are of small size And well-behaved.

Their presence must be mandatorily reported at the time of booking; in case of failure to report, we reserve the right to cancel the reservation even upon your arrival.

In order to avoid unpleasant situations and ensure the peace of mind of all guests We accept a maximum of two dogs per service.